Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept returns once an item has shipped; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or incorrect.
Document the Issue
Take clear photos of the damaged product or incorrect item along with the original shipping label and packaging.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photos you collected.
Review Process
Our quality assurance team will evaluate your claim within 2 business days to determine if a refund or replacement is appropriate.
Resolution
Once approved, a replacement will be shipped immediately or a credit will be applied to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing